Through a dedicated team focused on quality bathroom products, timeless design principles and every aspect of the customer experience, our business has been able to grow year on year.
At first we just sold bathroom products online, no frills. But we slowly realised that customers wanted more. They wanted design advice, inspiration and technical guidance to ultimately help them overcome unlimited obstacles to create their perfect bathroom.
It was around these needs that our showroom concept was developed and the BathroomsByDesign way cultivated. With no software available to meet our needs, we began to invest heavily in what we aim to become the industry standard in enterprise level bathroom design and supply technology.
Progress Step by Step
Sam's father took over his first bathroom shop in Wandsworth and after 22 years of buying and selling bathroom businesses, he left the industry in 2006
Launched as a simple Sole Trader eBay store from a derelict office block behind Richmond Fire Station selling redundant, graded and ex display bathroom products
Began to offer a basic design service with a wider range of products to better understand the needs of the customer and ensure they received the right products
Got the keys to our first showroom in Richmond, offering a full design service which were the beginnings of the BathroomsByDesign concept
Supplied the sanitaryware at the prestigious V&A Museum in London, our first major project and one we are still very proud of (still looks great to this day)
Moved offices to the Old Richmond Dairy, next door from our original offices at Hydrex House, sharing warehouse space with Coys Classic Cars Auctioneers
Ruby the Dog was born and became the loving meeter and greeter for unsuspecting customers and suppliers. She sadly passed away in 2018 aged just 6. RIP Ruby
Created an online modular furniture configurator to allow customers to visualise layout and colour options. The first step towards a new technology driven strategy
Moved to a dedicated 12,000sqft HQ office and warehouse facility on the Golden Mile in Brentford next to Sky HQ
Launched the Plan2Design App for IOS and Android, allowing customers to create plans, view designs in 3d and VR and share with friends & family
Got the keys to our 3rd showroom in an old bank in Fulham, officially opening in January 2019 after a manic Christmas fit out schedule
Launched the pioneering "Design & Buy" tools and Customer Portal for self service to manage ideas, designs, quotes, orders, payments and deliveries
More Showrooms - Trade Counter for Bathrooms Fitters - Pioneering eCommerce Technology - Solid Surface Fabrication - UK Franchise, International Licencing
I’m obsessed with finding better ways to do things, technology and progress by any means necessary. We must keep moving forward!Sam Colwill, Founder