Bathroom Sales & Design Consultant - Richmond

BathroomsByDesign, Richmond Showroom
225-231 Lower Mortlake Road, Richmond, Surrey, TW9 2LN, United Kingdom
07/02/2023 01:33:01
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About Us

Our mission is to improve people's homes, health and wellbeing with beautiful, expertly designed and affordable bathrooms. 

As an award winning multi channel retailer with 3 stores in London, we have big plans for growth across the UK and globally. 

Our 3d and VR design technology built in-house is at the core of our strategy. but this will only be possible by continuing to find hard working, ambitious and dedicated people to join our growing team.

About You

Someone who is excited by joining a small but rapidly expanding Company, you will thrive under pressure to do what needs to be done to deliver consistent sales results. You will be confident in building your own pipeline, selling complexed solutions and building lasting customer relationships. 

You will also have an interest in architecture, interior design and/or home improvement. You will be tech savvy and have a good understanding of CRM systems and managing your emails. You may have experience in selling bathrooms but if not, you will have the tenacity to do your homework to pick up the industry in lightning quick time and develop your own technical knowledge in addition to the training you will receive.   

But most importantly you will be a people person, a team player and someone motivated to be the best you can possibly be.

The Role

Location: Richmond Design Studio (Find Us)

Salary: £30k per annum plus commission – OTE £50-60k 

Job type: Permanent / Full-time 

Working Hours: 5 day weekly rota: 8-5pm Monday-Friday, 9-5pm Saturday, 11-4pm Sunday  

Leave Allowance: 22 days rising to 25 based on length of service

Key Aspects of the Role:

The Design and Sales Consultant’s main responsibility is to delight our customers with beautifully crafted bathroom designs, backed up by expert technical and product knowledge.  Key to your success is building and maintaining excellent customer relationships. You will  evaluate customer needs and use our 3D proprietary design software to maximise the customer value and ensure profitable sales.

Core Duties:


  • Develop rapport with customers to understand their requirements, style and preference
  • Be an ongoing student of cutting edge and on-trend bathroom design
  • Develop and maintain an excellent product knowledge of our entire range of products and those of the wider industry.
  • Provide support developing new projects' design and assisting in visualising concepts utilising cutting-edge 3D and VR technologies


  • Demonstrate initiative, enthusiasm, “can do” attitude and passion for our product range.
  • Be friendly first point of contact for customers visiting showrooms, meet walk-in traffic and convert into profitable sales.
  • Answer all web calls and convert into single or multi-channel sales.
  • Ensure that profit margins are maintained in accordance with our pricing policy
  • Ensure that after negotiations customer leaves feeling they have achieved good value.
  • Ensure that the company CRM and ERP system is used in accordance with the company guidelines to properly manage your pipeline, quotations, orders and fulfil your reporting obligations.
  • Identify trade opportunities and use outbound calling and email to build a relationship and generate sales opportunities.
  • Utilise the resources provided by our Marketing department to develop and maintain an understanding of our perceived competitors and the wider bathroom industry, so that you can better position our proposition to our customers.
  • Ensure that all of your activities are carried out in line with all company procedures and processes.

Customer excellence

  • Ensure that customer service excellence is provided at all times.
  • Maintain a smart appearance at all times when in contact with customers.
  • Ensure showroom presentation is reflective of the high quality and standards of our product range and design.
  • Ensure that all communication is professional, polite and upholds our company values.
  • To enjoy what you do, share this enjoyment with others and be a positive role model for all of your colleagues.
  • Ensure that all orders are handed over to our After Sales team in accordance with the company process and customer care checklist.
  • Ensure that we explain the role and advocate the value of our After Sales team to our customers, so that they perceive them as experts and will utilise them in the event that they need support, after an order has been completed.
  • Collect customer feedback, drive social media reviews and continually undertake market research for individual and company performance improvement.
  • Work in collaboration with the Aftersales team to understand and proactively improve any issues relating to customer experience and to drive improvements in our end-to-end process.
  • Any other duties that may be required from time to time.

What skills will help to succeed in the role?

  • Good motivational skills
  • Strong communication skills
  • Strong negotiation skills
  • Unparalleled positivism
  • Product knowledge
  • Rapport building
  • Time management
  • Objection prevention and handling
  • Gaining commitment
  • Excellent closing techniques

What are the measurements of success?

  • Sales Revenue, GP and Margin
  • Be an ongoing student of cutting edge and on-trend bathroom design
  • Customer Satisfaction surveys to all customers with a minimum of 75% positive reviews
  • Meet and exceed your personal KPIs
  • Complete personal quarterly objectives, core duties and satisfactory monthly SBD reviews.

Rewards & Benefits:


• Commission of up to 15% of Sales GP 

• Quarterly and annual bonuses for hitting key metrics

• EMI Share Scheme 

• Ongoing learning and development

• Scope for career progression

• Pension Scheme 

• Perkbox

• Simply Health Plan

• Gym Membership or fitness credits 

• Early finish Fridays


• Proven track record of generating leads and converting into sales within a showroom environment 

• Problem solver with ability to deliver alternative, innovative and customer focused solutions 

• Excellent sales and negotiation skills & customer service 

• Full of initiative, enthusiasm, “can do” attitude and passion for our product range

• Outstanding communicator (written and verbal) 

• Professional appearance

• Strong time management and organisation skills

• Good understanding of the KBB trade and retail industries, particularly within bathroom or interior design, installation and related fields would be highly desirable. 

Ready to Apply?

Click on the link below to apply for this role, upload your CV and cover letter/note. Please include an explanation of why your experience is specifically relevant to this role at BathroomsByDesign, how you will succeed and why you think your next career move should be to join our team.